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Returns & Refunds

We want you to be happy with every order. If something is not right, here is how to return or exchange it.

Last updated: [DD Month 2026]
Report a problem[3] daysDamaged, wrong or missing items
Change of mind[7] daysUnused and unopened items
Refund time[7] working daysAfter we receive the return

01Check your parcel at delivery

Please check your items in front of the rider before paying. If an item is damaged, wrong or missing, you can refuse it and contact us. You will not be charged for it.

02Damaged, faulty or wrong items

If you notice a problem after delivery, contact us within [3] days with your order number and clear photos or a short video. We will replace the item or refund you, and we cover the delivery cost.

03Change of mind

You can return an item within [7] days of delivery if it is unused, unopened and in its original packaging with all tags. The return delivery charge is paid by you, and the original delivery charge is not refunded.

04Items we cannot take back

For hygiene and safety reasons these can only be returned if they arrive damaged or faulty:

  • Feeding bottles, teats and pacifiers once opened
  • The pain relief device once the seal is opened or it has been used
  • Baby clothing that has been worn or washed
  • Gift boxes that have been personalised

05How to start a return

  • Message us on WhatsApp or use the Contact page with your order number.
  • Our team confirms the return and arranges a pickup or tells you where to send it.
  • We inspect the item within [2] working days of receiving it.

06How refunds are paid

Because you paid in cash, we refund to your bKash, Nagad or bank account within [7] working days after the return is approved. If you prefer, you can choose an exchange or store credit instead.

07Warranty

Some products, such as the pain relief device, come with a [X]-month warranty against manufacturing faults. Keep your order number as proof of purchase.

This page is a general template for Mini Sodora. Have it checked by a legal adviser in Bangladesh before publishing, and replace everything in [brackets].